1. Information We Collect
We collect information necessary to provide our surcharging platform services:
- Account Information: Email, name, company details
- Transaction Data: Payment amounts, fees, timestamps, statuses
- API Usage: Request logs, response times, error rates
- Technical Data: IP addresses, browser type, device information
2. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process transactions and calculate fees
- Ensure compliance with regional regulations
- Improve platform performance and user experience
- Communicate service updates and support
- Detect and prevent fraud or security issues
3. Data Sharing and Disclosure
We share data only when necessary:
- Stripe: Transaction data for payment processing
- Service Providers: Infrastructure and analytics partners under strict confidentiality
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Secure API key management with hashing
- Regular security audits and penetration testing
- Access controls and authentication requirements
5. Data Retention
We retain your data for as long as your account is active and for 7 years after account closure for compliance and legal purposes. Transaction records are maintained according to financial regulations.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data in machine-readable format
- Opt-out of marketing communications
Contact us at privacy@sirchargly.com to exercise these rights.
7. Cookies and Tracking
We use essential cookies for authentication and session management. Analytics cookies help us improve our service. You can control cookie preferences in your browser settings.
8. International Data Transfers
Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place through standard contractual clauses and compliance with applicable data protection laws.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes via email or dashboard notification.
10. Contact Us
For privacy-related questions or concerns:
Email: privacy@sirchargly.com